Last updated: 14 July 2026

1. Introduction
Whitestone Events ("Whitestone", "we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store and disclose personal information through whitestoneevents.com.au (the "Website") and in the course of running our wedding and events venue.

2. What Personal Information We Collect
We may collect the following types of personal information:

• Name, email address and phone number
• Event details you provide (e.g. wedding or event date, guest numbers, catering and beverage preferences, enquiry details) when you submit an enquiry or booking request
• Correspondence you send us via email, phone or our contact/enquiry forms
• Payment and billing details where relevant to a confirmed booking (processed via our proposal and booking system, Dubsado)
• Technical information such as IP address, browser type and pages visited, collected automatically via Google Analytics and similar tools

3. How We Collect Personal Information
We collect personal information directly from you when you:

• Submit an enquiry or contact form on our Website
• Email, call or otherwise communicate with us
• Sign up to receive marketing communications from us
• Browse our Website (via cookies and analytics tools such as Google Analytics)

4. Why We Collect, Hold, Use and Disclose Personal Information
We use personal information to:

• Respond to enquiries and provide quotes for venue hire
• Manage and administer confirmed bookings, including coordination with your personal event specialist and recommended caterers
• Send you marketing communications, where you have consented (in line with the Spam Act 2003 (Cth)) — you can opt out at any time
• Improve our Website and marketing through analytics
• Comply with our legal obligations

5. Disclosure of Personal Information
We do not sell your personal information. We may disclose personal information to trusted third parties who help us operate our business, including:

• Our booking and client management platform, Dubsado
• Google (Analytics, Search Console, Ads) for website performance and marketing purposes
• Our email marketing platform, where you have subscribed
• Recommended caterers or other trusted vendors, only where necessary to coordinate your event and with your knowledge

Some of these providers may store or process data on servers located outside Australia (for example, the United States). Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the APPs.

6. Cookies and Analytics
Our Website uses cookies and tools such as Google Analytics to understand how visitors use our site and to improve our marketing. You can disable cookies through your browser settings, though this may affect your experience of the Website.

7. Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure, including through secure storage systems and restricted access.

8. Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable timeframe.

9. Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "last updated" date.

11. Contact Us
Whitestone Events
936 North Road, Bentleigh East VIC 3165, Australia
Phone: +61 1300 509 787
Website: whitestoneevents.com.au